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Service Feedback

FeeFo Feedback

Feedback for Trampoline Parts & Accessories has been compiled from 228 customer reviews

Date Product Score Customer Comment

14 ft Super Premium Trampoline Safety Padding (Green)

Service:++
Product:++

I ordered on Monday evening and the trampoline padding was delivered on Wednesday, very fast service

13 ft Jump Mat for 7 inch springs (80 eyelets)

Service:++
Product:++

Service was A1. I had a question on the returns policy, had a clear and informed answer via email in 30 mins of asking. Bought a new mat for a 13ft trampoline, fitted perfectly.

10 ft Premium Trampoline Padding (Blue)

Service:+
Product:+

Very efficient, fast delivery

Upper Bounce 14 ft Jump Mat for 7 inch springs (88 eyelets)

  • Customer also bought: .... :
  • 14 ft Super Premium Trampoline Safety Padding (Green)
Service:++
Product:NYT

They dilivered at the time they said they would

Replacement Trampoline Enclosure Pole - 2.3m (with brackets)

Service:++
Product:NYT

Extremely efficient service, great delivery time and excellent telephone service

14 ft Jump Mat for 7 inch springs (96 eyelets)

Service:++
Product:NYT

Great service and prompt delivery! Delighted to repair instead of an expensive new purchase!

Replacement Trampoline Enclosure Pole - 2.3m (with brackets)

Service:++
Product:++

lovely man who was very helpful in understanding what i needed. next day delivery

Top Ring of Netting - Flexible Rods for 10 ft trampoline

Service:+
Product:+

Poles I received do no fit my trampoline.


On 16-Jun-2019 the supplier responded:

Hi Sean, thank you for your feedback and sorry to hear your product was not suitable for your trampoline but we always offer a no quibble returns policy and will take this product back and refund it for you and can also endeavor to find the right product for you if you wish.
I understand you are dissapointed that this product does not work on your trampoline and fix it for you but would you explain please why you feel this means our product and customer services deserve such a low score. Did you have other issues with our customer service that you could explain to us and also why you feel the product should get only 1 star when you were unable to use it ?
We appreciate you taking the time to provide us with more information here please as this feedback is helpful to both us and to our customers, thank you, Lisa


On 16-Jun-2019 the customer added:
I'm sorry its just I was annoyed that the poles did not fit and there seems to be no option on your website for poles to fit trampoline I have. But otherwise your service is very good and I'm happy you will take poles back and refund me. I would recommended that you specify what type of 10ft trampolines, poles you sell fit on and which they dont fit on so then I would have known they were not suitable for me.

See this exchange on Feefo

On 17-Jun-2019 the supplier responded:
Hi Sean, thank you for your reply and we understand your annoyance when the product didn't fit, we have added extra description to that product and noted that it doesn't fit your trampoline brand after you kindly sent us a photo. As it happened we had the part you needed in stock and as we have informed you by email have arranged the exchange to happen tommorow and hopefully this will get your family back bouncing safely again. Thank you again for your valued feedback on this matter, Lisa


On 17-Jun-2019 the customer added:
Super thank you so much for your help Lisa.

See this exchange on Feefo

Replacement Trampoline Enclosure Pole - 2.3m (with brackets)

Service:++
Product:++

Excellent. Sent the perfect fix for a poorly designed trampoline....life savers!!!

10 ft Premium Trampoline Padding (Blue)

Service:++
Product:++

Excellent product and service providers, padding arrived easy to install and kids happily bouncing on trampoline again

Brackets for Trampoline Pole (set of 2)

Service:++
Product:++

very efficient service and quality product provided

7 inch Spring

Service:++
Product:NYT

Excellent service. Great product.

Trampoline Pole Foam Sleeve for 1 Inch pole

  • Customer also bought: .... :
  • Pole Caps for 1 Inch Pole C shape
Service:+
Product:++

Πολυ καλή εξυπηρετηση.
Θα ηταν ακιμη καλυτερα εαν ήταν και το κοστος αποστολης πιο χαμηλο

13 ft Jump Mat for 7 inch springs (80 eyelets)

Service:++
Product:++

This is the second time I've made a purchase with 'partsfortrampolines' and got next day delivery of a quality jump mat. The first time was about 12 months ago when I rang looking for safety netting in a hurry and the owner agreed to meet me at their warehouse at extremely short notice to get me out of a jam. Top class service....

13 ft Trampoline Safety Padding (Green)

Service:++
Product:NYT

Rang on Monday and part delivered Tuesday morning

Trampoline Ladder (Grey) 10 ft - 16 ft

  • Customer also bought: .... :
  • Brackets for Trampoline Pole (set of 2)
  • 10 ft Trampoline Netting (outside type for 6 straight poles)
Service:++
Product:NYT

Great product, fast delivery!!

10 ft Jump Mat for 7 inch springs (54 eyelets)

Service:++
Product:++

Great customer service and really speedy delivery. Good quality item

8 ft Premium Trampoline Padding (Blue)

  • Customer also bought: .... :
  • 8 ft Trampoline Netting (outside type for 6 straight poles)
Service:+
Product:-

Ordered by phone the gentleman in cork was very helpful and it was sent out on a
Monday and I received them on Tuesday morning which is excellent. Thank you.
The net is perfect no trouble putting it on with the help of my grandaughter Ada.
But the blue padding to cover the springs keeps moving up ! I think the problem
Is it is a bit big and not enough elastic hooks. Very annoying as I keep fixing it
Not a nice picture from my kitchen window.
Anne

8 ft Trampoline Netting (outside type for 6 straight poles)

Service:++
Product:NYT

Surround netting fitted perfect and tje quaility was excellent. Excellent service also. Ordered on Friday morning and was delivered by Saturday lunchtime. Will use this company again when replacing other parts of the trampoline.

7 inch Spring

  • Customer also bought: .... :
  • Replacement Trampoline Enclosure Pole - 2.3m (with brackets)
  • Extra Large Brackets for Trampoline Pole (set of 2)
Service:++
Product:++

Excellent advice re parts needed. Excellent deluvery service. Parts came day after they were ordered. Very pleasant man on phone.

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