Service was A1. I had a question on the returns policy, had a clear and informed answer via email in 30 mins of asking. Bought a new mat for a 13ft trampoline, fitted perfectly.
Hi Sean, thank you for your feedback and sorry to hear your product was not suitable for your trampoline but we always offer a no quibble returns policy and will take this product back and refund it for you and can also endeavor to find the right product for you if you wish. I understand you are dissapointed that this product does not work on your trampoline and fix it for you but would you explain please why you feel this means our product and customer services deserve such a low score. Did you have other issues with our customer service that you could explain to us and also why you feel the product should get only 1 star when you were unable to use it ? We appreciate you taking the time to provide us with more information here please as this feedback is helpful to both us and to our customers, thank you, Lisa
On 16-Jun-2019 the customer
added: I'm sorry its just I was annoyed that the poles did not fit and there seems to be no option on your website for poles to fit trampoline I have. But otherwise your service is very good and I'm happy you will take poles back and refund me. I would recommended that you specify what type of 10ft trampolines, poles you sell fit on and which they dont fit on so then I would have known they were not suitable for me.
On 17-Jun-2019 the supplier responded: Hi Sean, thank you for your reply and we understand your annoyance when the product didn't fit, we have added extra description to that product and noted that it doesn't fit your trampoline brand after you kindly sent us a photo. As it happened we had the part you needed in stock and as we have informed you by email have arranged the exchange to happen tommorow and hopefully this will get your family back bouncing safely again. Thank you again for your valued feedback on this matter, Lisa
On 17-Jun-2019 the customer
added: Super thank you so much for your help Lisa.
This is the second time I've made a purchase with 'partsfortrampolines' and got next day delivery of a quality jump mat. The first time was about 12 months ago when I rang looking for safety netting in a hurry and the owner agreed to meet me at their warehouse at extremely short notice to get me out of a jam. Top class service....
8 ft Trampoline Netting (outside type for 6 straight poles)
Service:
Product:
Ordered by phone the gentleman in cork was very helpful and it was sent out on a Monday and I received them on Tuesday morning which is excellent. Thank you. The net is perfect no trouble putting it on with the help of my grandaughter Ada. But the blue padding to cover the springs keeps moving up ! I think the problem Is it is a bit big and not enough elastic hooks. Very annoying as I keep fixing it Not a nice picture from my kitchen window. Anne
Surround netting fitted perfect and tje quaility was excellent. Excellent service also. Ordered on Friday morning and was delivered by Saturday lunchtime. Will use this company again when replacing other parts of the trampoline.
14 ft Super Premium Trampoline Safety Padding (Green)
I ordered on Monday evening and the trampoline padding was delivered on Wednesday, very fast service
13 ft Jump Mat for 7 inch springs (80 eyelets)
Service was A1. I had a question on the returns policy, had a clear and informed answer via email in 30 mins of asking. Bought a new mat for a 13ft trampoline, fitted perfectly.
10 ft Premium Trampoline Padding (Blue)
Very efficient, fast delivery
Upper Bounce 14 ft Jump Mat for 7 inch springs (88 eyelets)
They dilivered at the time they said they would
Replacement Trampoline Enclosure Pole - 2.3m (with brackets)
Extremely efficient service, great delivery time and excellent telephone service
14 ft Jump Mat for 7 inch springs (96 eyelets)
Great service and prompt delivery! Delighted to repair instead of an expensive new purchase!
Replacement Trampoline Enclosure Pole - 2.3m (with brackets)
lovely man who was very helpful in understanding what i needed. next day delivery
Top Ring of Netting - Flexible Rods for 10 ft trampoline
Poles I received do no fit my trampoline.
On 16-Jun-2019 the supplier responded:
Hi Sean, thank you for your feedback and sorry to hear your product was not suitable for your trampoline but we always offer a no quibble returns policy and will take this product back and refund it for you and can also endeavor to find the right product for you if you wish.
I understand you are dissapointed that this product does not work on your trampoline and fix it for you but would you explain please why you feel this means our product and customer services deserve such a low score. Did you have other issues with our customer service that you could explain to us and also why you feel the product should get only 1 star when you were unable to use it ?
We appreciate you taking the time to provide us with more information here please as this feedback is helpful to both us and to our customers, thank you, Lisa
On 16-Jun-2019 the customer added:
See this exchange on FeefoI'm sorry its just I was annoyed that the poles did not fit and there seems to be no option on your website for poles to fit trampoline I have. But otherwise your service is very good and I'm happy you will take poles back and refund me. I would recommended that you specify what type of 10ft trampolines, poles you sell fit on and which they dont fit on so then I would have known they were not suitable for me.
On 17-Jun-2019 the supplier responded:
Hi Sean, thank you for your reply and we understand your annoyance when the product didn't fit, we have added extra description to that product and noted that it doesn't fit your trampoline brand after you kindly sent us a photo. As it happened we had the part you needed in stock and as we have informed you by email have arranged the exchange to happen tommorow and hopefully this will get your family back bouncing safely again. Thank you again for your valued feedback on this matter, Lisa
On 17-Jun-2019 the customer added:
See this exchange on FeefoSuper thank you so much for your help Lisa.
Replacement Trampoline Enclosure Pole - 2.3m (with brackets)
Excellent. Sent the perfect fix for a poorly designed trampoline....life savers!!!
10 ft Premium Trampoline Padding (Blue)
Excellent product and service providers, padding arrived easy to install and kids happily bouncing on trampoline again
Brackets for Trampoline Pole (set of 2)
very efficient service and quality product provided
7 inch Spring
Excellent service. Great product.
Trampoline Pole Foam Sleeve for 1 Inch pole
Πολυ καλή εξυπηρετηση.
Θα ηταν ακιμη καλυτερα εαν ήταν και το κοστος αποστολης πιο χαμηλο
13 ft Jump Mat for 7 inch springs (80 eyelets)
This is the second time I've made a purchase with 'partsfortrampolines' and got next day delivery of a quality jump mat. The first time was about 12 months ago when I rang looking for safety netting in a hurry and the owner agreed to meet me at their warehouse at extremely short notice to get me out of a jam. Top class service....
13 ft Trampoline Safety Padding (Green)
Rang on Monday and part delivered Tuesday morning
Trampoline Ladder (Grey) 10 ft - 16 ft
Great product, fast delivery!!
10 ft Jump Mat for 7 inch springs (54 eyelets)
Great customer service and really speedy delivery. Good quality item
8 ft Premium Trampoline Padding (Blue)
Ordered by phone the gentleman in cork was very helpful and it was sent out on a
Monday and I received them on Tuesday morning which is excellent. Thank you.
The net is perfect no trouble putting it on with the help of my grandaughter Ada.
But the blue padding to cover the springs keeps moving up ! I think the problem
Is it is a bit big and not enough elastic hooks. Very annoying as I keep fixing it
Not a nice picture from my kitchen window.
Anne
8 ft Trampoline Netting (outside type for 6 straight poles)
Surround netting fitted perfect and tje quaility was excellent. Excellent service also. Ordered on Friday morning and was delivered by Saturday lunchtime. Will use this company again when replacing other parts of the trampoline.
7 inch Spring
Excellent advice re parts needed. Excellent deluvery service. Parts came day after they were ordered. Very pleasant man on phone.